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Sage HRMS Alerts and Workflow

(also known as Knowledgesync)

Sage HRMS Alerts & Workflow, a Sage Endorsed Solution (also known as Knowledgesync), monitors all your business data—both within Sage HRMS and beyond. Providing every organization with much-needed exception management, Sage HRMS Alerts & Workflow identifies and responds to conditions that fall outside of an organization’s standard operating procedures and enables organizations to avoid saying, “If only we had known.”

Sage HRMS Alerts & Workflow does more than just send alerts; it triggers “workflow” to update your applications, schedule intelligent tasks, and transmits relevant information to your organization’s disparate software systems. Whether it’s to onboard a new hire or return an employee from a leave of absence, Sage HRMS Alerts & Workflow gives organizations the means to automate and monitor critical business processes.

Enterprise-class architecture
Sage HRMS Alerts & Workflow uses the industry-standard Microsoft® SQL Server® database for unequaled data processing speed, flexibility, and scalability. SQL Server Express or Microsoft Access® are also available as database options.

Integration with industry standards
Supports Microsoft Exchange (Outlook®) email, Internet (SMTP), and Lotus Notes Mail for both alerts and monitoring incoming email messages. Includes integration with Microsoft Fax and browser-based alerts through Microsoft Internet Explorer®.

Wizard-driven event designer
Wizard-driven process walks you through event design steps, including trigger definition and message design. Automatic HTML message design output is available without HTML coding.

Complete event audit trail
Online history of triggered events, delivered alerts, and executed workflow. Includes whether alert was successfully delivered, time of delivery, and names of attached reports and forms. Also includes utilization reporting for event optimization.

Alerting by email, fax, pager, screen pop, and web browser
Alert recipients can receive information through any combination of email, fax, pager (including SMS paging), screen pop, FTP (for document and report delivery), and web browser. No additional hardware or software is required.

Form and document delivery in all standard formats
Includes hire date anniversaries, birthday greetings, and more in HTML, PDF, Word, Excel, or other formats. Delivery may be scheduled or it may be based on business transactions or application activity.

Dynamic date calculations
Allows monitoring of activity taking place “today,” “tomorrow,” “yesterday,” “last week,” “next week,” “current month,” and so on. Special “last check” processing optimizes system resources by dynamically identifying new and/or changed data.
Flexible message formatting
Includes “header” and “detail” sections, customizable grouping, executive summary, task-level listings, and record-level alerts. Supports currency and numeric formatting as well as controls for columnar display and unlimited free-format text.

Intelligent alert recipients
Includes employee’s manager and other responsible parties. Supports workdays/hours, and home vs. work delivery addresses. Alert recipient data from all Sage applications is automatically linked to Sage HRMS Alerts & Workflow with no reentry of data.

Limitless scheduling options
Includes every “x” hours/minutes, daily at specific times, named day (for example, every Monday at 9 a.m.), and numbered day (for example, first Monday, third Thursday). Incoming mail monitored every “x” minutes. Holidays and event dependencies are supported.

Scheduled and triggered report distribution
Generate and distribute an unlimited number of SAP Crystal Reports (new hire reports, termination reports, and so on) to unlimited recipients. Report delivery can be scheduled or real-time trigger-based and can be delivered by mail, fax, FTP, or web browser.

Email response system
Monitor incoming email and website requests. Match email/web info with contact records in Sage applications. Send acknowledgments of candidate inquiries based on content received.

Cross-application analysis and response
Combine data from multiple Sage applications, analyze it jointly, and trigger integrated alerts. Use combined results to move data from one application to another or verify consistency of records across multiple Sage databases.