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The Top Benefits of a CRM for Manufacturing Companies and Distributors
In the race for survival, manufacturers and distributors have no choice but to adopt business process automation. And as the manufacturing industry continues to grow towards a customer-centric system of operations, it is becoming more prevalent to incorporate the use of automation software that keeps the customer in mind and puts them at the heart of business processes.
Customer-focused automation is the entire function of Customer Relationship Management (CRM) for manufacturing companies. Here, we take a more in-depth look at the benefits of CRM for manufacturers and distributors.
Why is a CRM for Manufacturing Companies and Distributors Important?
The development of new digital solutions couldn't come sooner for manufacturers who need to differentiate amongst increasingly intense competition to stay afloat. CRM software is one approach manufacturers and distributors can take to maximize client relationships.
The problem stems from manufacturing companies lacking coordination between their sales channels. Customer relationships are often subpar at best. Additionally, manufacturing companies find keeping a 360-degree overview of the business operations challenging due to the pandemic's lasting effects.
For instance, one of the most outstanding workplace developments is adopting the hybrid workplace. As such, manufacturing companies and distributors have encountered challenges with tracing the actions of their employees, especially the sales teams.
Access to business data from remote locations has also provided additional challenges. Data centralization allows sales teams to access critical business information and revenue recognition opportunities.
The Benefits of CRM for Manufacturers and Distributors
The best CRM for manufacturing businesses provides a uniform platform for managing multiple sales channels, which provides a transparent view of the entire manufacturing and distribution operation. And because the CRM solution is cloud-based, access to data, whether in remote locations or from the office, is fast and seamless.
CRM solutions today incorporate automation and AI capabilities that further help to streamline mundane and repetitive tasks and keep organizational data updated in real-time. Keeping up with the employees' actions becomes effortless, especially when a CRM solution is integrated with sales tracking and GPS location tracking software.
Are there any limitations to the many benefits predictive analytics bring to the manufacturing and distribution process? For instance, numerous business apps are developed based on predictive sales intelligence and CRM with the primary goal of improving customer experience across the sales funnel. Additionally, CRM Artificial Intelligence (AI) technology and the automation of the intelligent sales process are streamlining the lead management process.
The use of smart technology means manufacturers and distributors can now predict their lead scoring with sales forecasts. Leaders gain insight into sales close ratios with at least ten times accuracy rate based on historical sales performance and the current state of the sales funnel. New perspectives make it easier for the sales team to make smarter decisions.
Improved Customer Relationships/Service
Customers no longer tolerate being treated like a sale, they now demand a relationship, even with manufacturers and distributors. Therefore, companies need clean, accessible, and up-to-date data to help create a streamlined customer experience throughout a distribution sales funnel.
A manufacturing CRM can provide customer interactions, orders, service requests, and any other data that gives insight into the needs of each customer. As a result, leadership can spot opportunities to sell or rectify mistakes and remain proactive with customers to build loyalty and trust.
More Efficient Distribution Management
Marketing and sales campaigns operate as separate entities in an organization. Manufacturers and distributors must streamline their marketing and sales operations to provide exemplary customer satisfaction and get a high ROI in today's competitive market.
The best CRM for manufacturing businesses will provide the visibility needed to ensure these two departments are unified and streamlined. For instance, the CRM streamlines vendor communications, stock availability, and product or service quotes. Thanks to CRM capabilities, whether sales teams sell using marketing or their defined sales channels, the customer will receive the same service and experience.
Efficient Product Management
One of the primary benefits of CRM for manufacturing companies is its ability to shift from one process to another process quickly. This allows your business to keep up in the ever-changing market.
Manufacturers and distributors alike need the capacity to produce high-quality products quickly and capabilities to pivot, fix or make ongoing and effective changes.
With a CRM system, businesses can identify real-time errors in the manufacturing processes after scrutinizing data from multiple sources. Growing manufacturers and distributors get better access to an analysis of items such as:
- Omnichannel operations
- Order processing times
- Warehouse locations
A key metric analysis can provide the insights needed to manage production schedules and product deliveries better.
Choosing the Best CRM for Manufacturing and Distribution Business
The most important considerations for selecting the best CRM for a manufacturing or distribution business should include features that provide automation and intelligent AI capabilities. These features include:
- Real-time sales forecasting, reporting, close-ratio analysis, demand planning, and supply chain visibility
- Data management capabilities
- Adaptability and flexibility throughout the sales channels
- Excellent and streamlined quote and price management
- Product management capabilities in terms of product pricing, catalogs, ordering, scheduling, and reporting, and custom Key Performance Indicators (KPIs)
- Integration capabilities with other manufacturing and distribution business processes
Client-Centric Businesses Need a Client-Based Solution
Manufacturers and distributors manage many moving parts and track extensive business and supply chain insights to stay competitive. So, they need a smart CRM solution that can handle the forefront of their business while they handle their day-to-day operations. Investing in the right CRM solution allows manufacturing and distribution companies to reap the long-term benefits of lasting client relationships.
Blytheco is a CRM solution provider who specializes in helping manufacturing and distribution companies achieve better forecasting, more significant supply chain visibility, and lasting customer satisfaction for years. Remaining at the forefront of manufacturing innovation, process automation, and leadership, Blytheco helps growing businesses choose the right solution to meet their industry-specific needs and transforms companies through strategic software solutions, best practices, and proven expertise.
Read more about the benefits of CRM for manufacturers and distributors and how Creatio CRM with a Blytheco partnership can drastically improve your business operations in this eBook: 5 Proven CRM Benefits for Manufacturers and Distributors.
Contact Us Today and speak to one of our manufacturing and distribution technology experts for guided CRM demonstrations, cloud hosting, software development, implementation services, and support.