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Saleslogix Customer Service and Support

Your relationships. Your information. Your CRM.

 
To deliver differentiating customer experiences that build loyal, profitable customer relationships, customer service and support teams must respond quickly and knowledgeably to inquiries or issues. Saleslogix provides your customer service and support teams with a complete view of all customer interactions so they can better service, support, and sell to prospects and customers. They can quickly resolve customer issues and requests and deliver a high-quality customer experience with access to ticket, return, defect, and contract management tools. You can even provide your customers with convenient self-service options—empowering customers to find the answers they need or submit tickets and requests 24/7. Plus, Saleslogix is highly flexible and can be tailored to work in conjunction with your existing business processes, streamlining departmental efficiencies.

Get a Complete View of Your Customer
View all customer interactions across all departments in a single, easy-to-use interface that gives you and your team the details needed to provide outstanding service and support to customers. All customer interactions, including notes, purchased products, returns, marketing campaigns, tickets, and more, can be viewed and shared. And, you can integrate with your back-office solutions, such as accounting software, so your team has access to vital back-office customer information such as order history, payments, open invoices, inventory, and shipping information.

Maximize Team Performance and Service Levels
Gain a deeper understanding of your team’s performance as well as service and support levels using reporting, advanced business analytics tools, and escalation alerts. Quickly create reports to understand call turnaround times, follow-up statistics, escalated tickets, unresolved tickets, and much more—so you can take action fast. Integrate with Saleslogix Visual Analyzer, an advanced business analytics tool, for an instant picture of service levels so you can quickly analyze ticket volume and trends to assess the customer experience. You can also automatically receive alerts via phone, e-mail, or pager when critical events occur so you can take appropriate action.
 
Benefits Snapshot:
  • Get a complete view of the customer, maximizing interactions.
  • Resolve customer issues quickly with fast access to the tools and information you need.
  • Gain insight into team performance using business analytic tools.
  • Receive alerts automatically so you’re always aware of urgent issues.
  • Gather and retain critical intelligence to increase departmental effectiveness and customer satisfaction.
  • Provide customers with convenient self-service options.
  • Boost customer service and loyalty levels by providing a differentiating customer experience.
 
Saleslogix Customer Service and Support
Saleslogix Website
 
 
 
Questions? Please call us at 1-949-583-9500 x2500 or email us at .