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Return Merchandise Authorization for Sage 500

Pain-Free Customer and Vendor Returns With Formalized RMA Processing

To stay competitive, virtually every company needs to process customer returns. As today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge. The Sage 500 (formerly Sage MAS 500) Sales Order module includes advanced tools to manage customer returns. It also includes a formalized Return Merchandise Authorization process to help companies implement return and replacement policies with ease.

Built-in return features make it easy to process returns. You can determine which bins to place returned items into, restrict returns to valid lot and serial numbers, optionally charge restocking fees, issue replacement items, or credit customer accounts. RMA and returns processing gives you an accurate record of items shipped before returns are received and one more opportunity to build 100 percent customer satisfaction. RMA processing is flexible, allowing you to determine whether or not noninventory items can be returned; how to calculate freight, discounts, and commissions.

Advanced reporting and analysis tools make it easy to quickly find the status of a return and to determine which returns have not been received or processed. Sage 500 ERP allows you implement an end-to-end returns management solution so you can provide unparalleled customer service.
Benefits of Sage 500 Return Merchandise Authorization:
  • Improve customer service levels with effective returns management processing.
  • Implement return and replacement policies according to your unique business needs.
  • Maintain inventory accuracy when returned items are received.
  • Restock, replace, repair, or scrap items depending on the reason for the return.
  • Accurately track costs and charges related to customer returns.
  • Analyze and monitor returns and RMA data for greater insights into customer service levels.
  • Track returns to vendors and analyze vendor performance.
Return Merchandise Authorization
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