Got Questions? Call Now!
949.583.9500

Got Questions? Call Now!
949-583-9500

Building a Successful Renewals-Based Business

If you had to make a customer call tomorrow, could you pull it together soon enough? The key to renewals is visibility. When I speak to a customer, I have all the knowledge I need about them in my back pocket: currentopportunities, which products they’ve subscribed to, recent customer support calls, how much they are using thesystem and their proximity to renewal. So when sales or finance reaches out to renew, they know the customersupport history, and when the customer calls support, the support representative is sensitive to the customer's proximity to renewal.

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If you had to make a customer call tomorrow, could you pull it together soon enough? The key to renewals is visibility. When I speak to a customer, I have all the knowledge I need about them in my back pocket: currentopportunities, which products they’ve subscribed to, recent customer support calls, how much they are using thesystem and their proximity to renewal. So when sales or finance reaches out to renew, they know the customersupport history, and when the customer calls support, the support representative is sensitive to the customer's proximity to renewal.

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