Computer Telephony Integration
Are you still manually dialing telephone numbers, looking up contacts and recording telephone call information by hand? QGate’s intelli-CTiTM will instantly improve the effectiveness of your customer interactions and the productivity of those who continually interact with them. inteli-CTiTM allows your CRM software applications to be integrated with your phone system. You’ll be able to initiate a business process o workflow within an application, based on an incoming call or outbound dialing. This will allow you to increase your call efficiency, personalize your customer service and deepen your client relationships, ultimately strengthening your bottom line.
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