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Infor CRM Application Integration

Rely on Infor CRM (Saleslogix CRM) as the hub of your commercial operations by creating rich customer profiles built by capturing information and interactions from across your organization and from external sources. Integration with business management applications, desktop productivity tools and web services empowers everyone in your organization – from sales and marketing, to accounting and finance, to support and shipping – to work together, efficiently, in the business of building profitable customer relationships.


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Key Benefits

An integrated business is a successful business

Create a 360° view of your customer
  • Create rich customer profiles by capturing information and interactions from across your organization and from external sources.
  • Build more relevant profiles of your customers and prospects by incorporating information from the web, including social media.
  • View information from other applications, such as ERP and accounting solutions, to have a holistic view of customer interactions across the company.

Collaborate across your organization

Integrate Infor CRM with e-marketing, e-commerce, document sharing, social networking, navigation and mapping, and other web-based services.
  • View information such as maps, news and stock info, campaign and survey responses, social media profiles and customer feedback, in-context, within Infor CRM account and contact records.
  • Share information between Infor CRM, external applications and corporate portals.

Exceed customer expectations with real-time information

Integrate with critical business management applications such as ERP, accounting, industry-specific solutions, manufacturing, and HR.
  • View and share data in real-time such as invoices, pricing and order information, credit status, payments and returns.
  • Information entered in another system can be viewed instantly from within Infor CRM.
  • Enable employees to quickly identify cross-sell and up-sell opportunities, locate pricing and availability of products, generate accurate quotes and proposals, and assist customers with order and shipment status.

Leverage desktop productivity tools to increase efficiency

Streamline work processes
  • Enable employees to interact with other applications they use every day – in context of the tasks they are performing – seamlessly from within Infor CRM.
  • Integrate Infor CRM with office productivity suites, email and calendar applications, file sharing and document management systems, CTi solutions and more.
  • Share email, contacts, calendar appointments, attachments, and account info between Infor CRM and other applications users rely on throughout their day.
  • Stay productive by using drag-and-drop, one-click, screen pops and other time-saving shortcuts when working with Infor CRM and other familiar desktop applications.

Enrich customer profiles with web services and social media

Engage your customers
  • Integrate Infor CRM with e-marketing, e-commerce, document sharing, social networking, navigation and mapping, and other web-based services.
  • View information such as maps, news and stock info, campaign and survey responses, social media profiles and customer feedback, in-context, within Infor CRM account and contact records.
  • Share information between Infor CRM, external applications and corporate portals.

Benefit from market-leading integration technology

Manage and configure with ease
  • Efficiently share data across your business applications, internal or external to your network, using Infor CRM's innovative SData™ integration technology.
  • SData™ uses a simple, non-proprietary, URL-based data exchange API that is easy to read, consume, and extend. The API is similar to many popular internet, web-service based APIs such as open source standard OData.
  • Share information between Infor CRM, external applications and corporate portals.

Fiscal responsibility

Leverage internet standards and non-proprietary data exchange
  • SData™ is designed to stand the test of time – leveraging internet standards such as HTTP, HTTPS, REST, SSL, .NET, XML, JSON and HTML5 to meet the needs of small and mid-market businesses, and large enterprises.
  • SData™ uses a simple, non-proprietary, URL-based data exchange API that is easy to read, consume, and extend. The API is similar to many popular internet, web-service based APIs such as open source standard OData.
  • Enjoy a low total cost of ownership (TCO) driven by integration standards that are non-proprietary, upgrade-friendly, highly configurable, and secure.