Why Focal 360?

The value I am receiving for my investment is very high.... CustomInsight has delivered on every request."

HR Director,
International Consumer
Goods Company

Our 360 feedback software is trusted and used by more than half of the Fortune 100, as well as thousands of other companies worldwide.

Focal 360 is an industry leading 360 degree feedback survey solution designed for groups or projects of any size.

It is easy to use, effective, and highly customizable.

360 Feedback - focal 360

The exact features you need

Simple and flexible administration

Intuitive admin interface. You will be amazed by how fast and easy it is to set up and manage the entire 360 feedback process.

Fully automated 360 process. Once the feedback process is underway, there is nothing more you need to do.

Complete control every step of the way. Monitor progress,
send reminders, and make adjustments at any time.

Flexible. Tailor the 360 process to your specific needs.

focal 360 dashboard

An ultra-streamlined user experience

Surveys are fast and easy to complete - typically 10 minutes
or less.

Automatic reminders are sent to raters with unfinished feedback tasks.

Raters work from a task list that shows the status of all feedback requests.

focal 360 sample

Clear and professional reports

We do all the work, so you don't have to

professional reports

Pixel-perfect report design. Professional-looking reports add credibility to the results and make you look good.

Clear, focused, and easy to understand. No PhD or special training is required to interpret the results.

Customizable report content. You decide what to include in your reports.

Group reports at no additional cost.

Targeted qualitative feedback (different for every rater). Comments are often the most important part of the feedback process. Raters are prompted to provide additional comments in the areas where participants most need them. In addition, raters can also provide comments for any item in the survey.

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360 Degree Feedback customized for you

Feedback the way you want it

Customizable survey content

We provide a complete library of benchmarked and validated competencies (optional, no added cost).

Customizable categories & items. Use your own competency model and survey items if you prefer.

Create multiple survey templates for different participants, groups, or projects. Use our 360 templates or create your own.

Customizable question format & rating labels.

Customizable feedback process.

You decide exactly how you want to get from point "A" to point "B". Rater selection process, communications and scheduling are all within your control.

Customizable reports

There are no limits when it comes to reporting options. Choose from dozens of different configurations that are provided as standard options, or let us build an entirely custom report from the ground up.