Blytheco Support Services and FAQs

Support Services Offered:
Blytheco provides the following telephone, remote-access* and onsite support for Sage 500 (Sage MAS 500) Sage 100 ( Sage MAS 90 and MAS 200, Sage ERP X3, BusinessWorks, Sage Fund Accounting & Sage Fundraising 50, Sage HRMS (Abra), SalesLogix, Sage Pro, Sage CRM, hardware, network and Microsoft products:

	Phone and Remote Access*		Hardware Repair & Upgrades
	On-site Support		Business/Accounting Practices Consulting
	Setup/ Installation		Procedural Consultation
	Software Implementation		Training—On Demand, Onsite or Remote
	Data file Rebuilds		Forms/Custom Report Design
	Data Import/Export		Error Resolution

*Remote Access
Remote access includes modem access, PCAnywhere, telnet, ftp, and desktop streaming. These technologies allow us to provide support directly to your systems without having to travel to your site. The time savings will usually offset the cost of additional instruction time as well as travel time.

Hours
We have a dispatcher answering incoming support calls Monday through Friday from 8:00AM EST—5:00PM PST.
(See Help Desk.)

Billing Rates
Please call our support department for our current technician's rates. (949) 583-9500 x1176 or e-mail us at:

Payment Forms Accepted
We accept Visa, Mastercard and American Express. Or fill out our one-page credit application.
Credit Application (PDF 8 kb)

Billing Policy
Support is billed on a semi-monthly basis. Each invoice represents services performed by our employees through the billing period. Each invoice will include the date of service, individual performing the work, service description, additional comments, number of hours, hourly rate, and total amount billed for all work performed. These invoices will include billings for travel time, on-site support and training, phone support, remote-access support, pickup and delivery, installation, set-up, consultation, research, duplication of problems, custom programming, system design and system testing.

Questions?
Please call our support department at (949) 583-9500 x1176, or e-mail us at