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Blytheco Home | Services | Sage Software Support | FAQ
Blytheco Support Services and FAQs |
Support
Services Offered:
Blytheco provides the following telephone, remote-access* and onsite
support for Sage
MAS 500, MAS
200, MAS 90, BusinessWorks, MIP Fund Accounting & Fundraising, hardware, network and Microsoft
products: |
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Phone and Remote
Access* |
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Hardware Repair
& Upgrades |
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On-site Support |
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Business/Accounting
Practices Consulting |
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Setup/ Installation |
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Procedural Consultation |
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Software Implimentation |
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Training—Onsite & ATC
Classroom |
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Data file Rebulids |
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Forms/Custom
Report Design |
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Data Import/Export |
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Error Resolution |
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*Remote
Access
Remote access includes modem access, PCAnywhere, telnet, ftp, and
desktop streaming. These technologies allow us to provide support
directly to your systems without having to travel to your site.
The time savings will usually offest the cost of additional instruction
time as well as travel time. |
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Hours
We have a dispatcher answering incoming support calls Monday through
Friday from 8:00AM—5:00PM PST. (See Help
Desk.) |
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Billing
Rates
Please call our support department for our current technician's
rates. (949) 583-9500 x176 or e-mail us at:
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Payment
Forms Accepted
We accept Visa, Mastercard and American Express. Or fill out our one-page credit application. Credit Application (PDF 8 kb) |
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Billing
Policy
Support is billed on a semi-monthly basis. Each invoice represents
services performed by our employees through the billing period.
Each invoice will include the date of service, individual performing
the work, service description, additional comments, number of hours,
hourly rate, and total amount billed for all work performed. These
invoices will include billings for travel time, on-site support
and training, phone support, remote-access support, pickup and delivery,
installation, set-up, consultation, research, duplication of problems,
custom programming, system design and system testing.
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Questions?
Please call our support department at (949) 583-9500 x176,
or e-mail us at
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| Click
here to get support now |
| Available
Support Plans |
| Support
Center Home page |
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