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Blytheco Support Services and FAQs

Support Services Offered:
Blytheco provides the following telephone, remote-access* and onsite support for Sage
MAS 500, MAS 200, MAS 90, BusinessWorks, MIP Fund Accounting & Fundraising, hardware, network and Microsoft products:

Phone and Remote Access*

Hardware Repair & Upgrades

On-site Support

Business/Accounting Practices Consulting

Setup/ Installation

Procedural Consultation

Software Implimentation
Training—Onsite & ATC Classroom

Data file Rebulids

Forms/Custom Report Design

Data Import/Export

Error Resolution
 
*Remote Access
Remote access includes modem access, PCAnywhere, telnet, ftp, and desktop streaming. These technologies allow us to provide support directly to your systems without having to travel to your site. The time savings will usually offest the cost of additional instruction time as well as travel time.
 
Hours
We have a dispatcher answering incoming support calls Monday through Friday from 8:00AM—5:00PM PST. (See Help Desk.)
 
Billing Rates
Please call our support department for our current technician's rates. (949) 583-9500 x176 or e-mail us at:
 

Payment Forms Accepted
We accept Visa, Mastercard and American Express. Or fill out our one-page credit application. Credit Application (PDF 8 kb)

 
Billing Policy
Support is billed on a semi-monthly basis. Each invoice represents services performed by our employees through the billing period. Each invoice will include the date of service, individual performing the work, service description, additional comments, number of hours, hourly rate, and total amount billed for all work performed. These invoices will include billings for travel time, on-site support and training, phone support, remote-access support, pickup and delivery, installation, set-up, consultation, research, duplication of problems, custom programming, system design and system testing.

Questions?
Please call our support department at (949) 583-9500 x176, or e-mail us at
 
 
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Available Support Plans
Support Center Home page
 

1.800.425.9843   •      •   Contact Us
Sage MAS 90Sage MAS 200Sage MAS 500Sage Abra HRMSSage Saleslogix CRMSage Fundraising 50Sage MIP Fund Accounting
SageCRMSage BusinessWorksSage FAS Fixed AssetsSage Software TrainingNetwork Security
Sage Service AreasAtlanta, GAOrange County, CATampa, FLLos Angeles, CANational Locations
West Coast Region: 23161 Mill Creek Dr., Laguna Hills, CA 92653  •  East Coast Region: 1100 Johnson Ferry Rd., Suite 450, Atlanta, Georgia 30342
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