Blytheco Support for Sage, Netsuite, Salesforce, Infor CRM and Third-Party Products

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Why Blytheco Support?

Software providers' support technicians typically do not understand accounting or customer relationship management principles. They are strictly software support technicians. Blytheco can provide services such as system consulting and implementation, on-site support, accounting training, support for hardware and operating systems and implementation of custom modifications and enhancements. Blytheco support is the perfect compliment to software providers' support.

Blytheco Support is designed to provide your business with a total support solution, including Hardware, Operating System issues, custom modifications and enhancements.

It's important to continue your relationship with Blytheco. We can provide services such as system consulting, on-site support, accounting experience training, implementation and consultation.

 

Supported Products:

Sage*, Netsuite, Salesforce CRM, Infor CRM (a.k.a. Saleslogix) and Third-Party Add-Ons and Enhancements


*Supported Sage products include Sage 100 (MAS 90 and MAS 200), Sage X3, Sage 500, Sage Pro, Sage BusinessWorks, Sage HRMS,
and Sage CRM, etc.

Any on-site, phone or remote access services provided by Blytheco are billable at our standard hourly rates. For Blytheco support, use the support form, call (877) 411-2339 or e-mail support@blytheco.com.


We Provide These Support Services:
 
  • Phone and Remote Access*
  • On-site Support
  • Setup/Installation
  • Software Implementation
  • Data file Rebuilds
  • Data Import/Export

  • Hardware Repair & Upgrades
  • Business/Accounting Practices Consulting
  • Training—Onsite or Remote
  • Forms/Custom Report Design
  • Error Resolution

*Remote Access Remote access allows us to provide support directly to your systems without having to travel to your site. The time savings will usually offset the cost of additional instruction time as well as travel time.

Hours We have a dispatcher answering incoming support calls Monday through Friday from 8:00AM EST—5:00PM PST. (See Help Desk.)

Billing Rates Please call our support department for our current rates. (877) 411-2339 or e-mail us at: support@blytheco.com.

Billing Policy Support is billed on a semi-monthly basis. Each invoice represents services performed by our employees through the billing period. Each invoice will include the date of service, individual performing the work, service description, additional comments, number of hours, hourly rate, and total amount billed for all work performed. These invoices will include billings for travel time, on-site support and training, phone support, remote-access support, pickup and delivery, installation, set-up, consultation, research, duplication of problems, custom programming, system design and system testing.