Starship FAQs |
| Why StarShip? StarShip
is a complete shipping solution which: |
|
Integrates with
several popular financial packages to eliminate
double entry of shipping information |
|
Supports multiple carriers in
one user interface while keeping a central
location for shipment history |
|
Calculates freight charges through
the use of an optional integrated scale |
|
Rate-shops between the available
carriers to find the most economical way to
ship your packages |
|
Supports 3rd Party Parcel Insurance
to cut insurance costs by up to 65% |
|
Prints carrier-approved bar
coded shipping labels and COD tags |
|
| |
| |
What modules are included in the basic
package?
StarShip comes standard with a network
license and UPS support. All other supported carriers
are considered separate modules and can be purchased
separately. |
| |
| |
| What additional software options are
available? |
| The following modules are available
at an additional charge: |
|
FedEx Express |
|
FedEx Ground |
|
US Postal Service |
|
DHL (Airborne Express) |
|
Spee-Dee |
|
User-Definable Carrier |
|
Scale Interface |
|
| |
| |
| Does StarShip work with my UPS system? |
StarShip takes the place of the UPS
system. It prints out the bar coded shipping labels,
uploads package information, and prints the end-of-day
summary label that the UPS driver will scan.
Our ShipGear product works with UPS OnLine WorldShip.
ShipGear is middleware that connects your financial
system to UPS OnLine WorldShip. |
| |
| |
| I have custom rates and service charges.
Does StarShip support this? |
| Yes. In version 7.0 and higher, you
can customize your rates and accessorials using our
Rate Modifier module. StarShip allows you to set a
percent increase/decrease, fixed amount increase/decrease
or flat amount on a carrier by carrier basis. |
| |
| |
| Does StarShip support automatic rate
updates? How often? Does it update the fuel surcharge? |
| The Subscription Plan covers you
for 12 months of carrier rate/service changes, interface
changes and enhancements. We have at least 2 major
releases per year. The fuel surcharge is included in
the web updates. You can also manually update the surcharge
from StarShip. |
| |
| |
| What hardware is needed to run StarShip? |
| You will
need a modem for uploading UPS, USPS, or FedEx Ground
shipment information. A thermal label printer is required
for printing barcoded shipping labels. If printing airbills/waybills you will
need a Dot-matrix printer (please ask your sales representative
for more detail). |
| |
| What optional hardware can I purchase
for StarShip? |
| A scale will save the warehouse
time as well as reduce errors. Wedge-type scanners can also be used
to scan a bar coded order number (typically added to
the picking sheet). |
| |
| |
| Which scales does StarShip support? |
| The scale interface is required in order
to read weight directly from a scale. StarShip can
interface to the following scales: Transcell SP series*,
Toledo 8213, Toledo PS6L*, Weightronix, Micro General 1270,
MOS 105405, Fairbanks, Detecto AS-400D/420D,
NCI 3835. |
| |
| |
Do I receive technical support with
the purchase of StarShip?
You will receive 60-days of free, unlimited technical
support from the date of purchase. After this time,
you may purchase support on a per incident basis. Cost
is $195 for 5 incidents or $50 per incident
Additionally, 60 days of free updates are included with the purchase of StarShip.
The 60-day grace period begins on the date of purchase. After this time, enrollment
in the Subscription Plan is highly
recommended. This plan includes maintenance releases and all updates to carrier
rate/service changes. |
| |
| |
Can I return the software for a refund
if I decide I do not want it? What about the hardware?
You have 60 days from the date of purchase
to return the software for a full refund (excluding freight
charges). The Dealer Program, Technical Support, and Subscription
Plans are all non-refundable.
You have 30 days from the date of purchase to return the hardware for a full
refund (excluding freight charges). Hardware must be returned in original packaging. |
| |
| |
Can StarShip handle multiple UPS Shipper
#'s?
Yes. Using the Multi-Account option with
StarShip 8.3 or higher, you can run one installation of StarShip
and access multiple accounts. |
| |
| Back to Starship Page |
| Back to Blytheco Home |
