United Pipe & Steel

United Pipe & Steel Achieves a More Comprehensive Customer View with Sage SalesLogix

Pipe supplier for wholesale plumbing and heating markets
Headquartered in Ipswich, Mass.; 50 employees

The Need: More comprehensive customer view

"The biggest benefit from using Sage SalesLogix is that each time we interact with a customer we can access a complete customer view. With this knowledge, we can provide much better customer service and manage the customer relationship more effectively. Most important, our sales team has access to this information even when on the road.

“We are also really happy about the ability to attach electronic documents to a customer, rather than having to keep separate hardcopy files. We just don’t deal with paper anymore and yet we have more information at our disposal than ever.”

— Lee Goldman, MIS Director