Schleuniger Inc.

Schleuniger Inc. betters Customer Support with Sage SalesLogix

The North American sales and service organization of Schleuniger AG, a Switzerland-based manufacturer of precision wire processing equipment. Headquartered in Manchester, N.H.; 70 employees in North America

The Need: CRM solution with out-of-the-box functionality, user-friendly interface, and customization capabilities

“The prime factors in our decision to implement Sage SalesLogix were out-of-the-box functionality, its user-friendly interface, and the ability to customize to meet our specific requirements. As our needs change, Sage SalesLogix easily adapts to meet those needs.

“In order to provide better support to our customers, we established a formal call center and built a call tracking and follow-up system within Sage SalesLogix. Customers no longer have to repeat explanations when speaking to a different person or calling back on an unresolved issue. Open issues are readily identified and follow-ups are scheduled.

“Sage SalesLogix is also helping our representatives be more efficient and successful. One of our most enthusiastic Sage SalesLogix users won our ‘Sales Rep of the Year’ award by achieving 174 percent of his quota.”

— Rich Kole, MIS Administrator