Avista Utilities

Energy business with a utility foundation and five information and technology subsidiary affiliate companies Headquartered in Spokane, Wash.; 1,350 employees

The Need: Better organization of customer records and more effective relationship management The Solution: Sage SalesLogix 67 users; 12,500 records

“Avista Utilities has been providing safe, reliable, efficient, and competitively priced energy to customers for 110 years. Our focus is to be highly regarded by customers, to provide superior financial performance for shareholders, and be recognized as one of the most efficient energy delivery businesses in the industry.

“Sage SalesLogix drives efficiencies in our business by enabling us to contact our customers more effectively, coordinate our resources efficiently, and communicate information quickly. Overall, Sage SalesLogix is key in our commitment to delivering exceptional customer service." — Teri Orr, Director of Customer Solutions