| Reporting: |
 |
Capture data
and analyze key customer support metrics to assess
team performance |
|
|
 |
Measure call turn-around time, first-call
resolution percentage and more |
|
|
 |
View issue totals by category, escalation
history, unresolved issues and a weekly recap |
|
|
 |
Apply knowledge to improve
planning, training, staffing and budgeting |
|
|
|
 |
 |
|