| Ticket Management: |
 |
Create new service tickets
from Account, Contact and other locations |
|
|
 |
Track ticket ID, contact info, type,
status, urgency, assignment and date needed |
|
|
 |
Schedule phone calls, meetings or to-dos
to follow up on open issues |
|
|
 |
Send e-mail with attachments and record
correspondences to activity history |
|
 |
 |
|