Sage SalesLogix Support |
Sage SalesLogix
Support provides powerful capabilities for tracking,
managing and resolving product support issues. Sage SalesLogix
Support is part of the integrated SalesLogix customer
relationship management suite, which also includes
Sales, Marketing and Customer Service automation
solutions.
Sales and Marketing deliver customers
to your business, but your Customer Support department
keeps them with you for the long haul. With the costs
of acquiring new customers 5-10 times higher than
retaining existing customers, support solutions designed
to help foster lasting relationships with your customers
have a tremendous impact on the bottom line. |
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Streamline
Support Center Activities
Sage SalesLogix Support provides advanced issue tracking
and resolution tools, enabling you to exceed
customer expectations and internal performance
goals. Manage call and defect tracking, service
contract renewals and return material authorizations
(RMAs).
Sage SalesLogix also provides escalation alerts
via phone, e-mail or pager, based on business
rules you define.
Keep Critical Knowledge at Your Fingertips
The powerful SpeedSearch knowledge base in
Sage SalesLogix helps support professionals quickly
locate resolutions to customer issues. Support
reps can efficiently search resources such
as prior call tickets, standard problems
and resolutions, and stored procedures, or
access reference materials such as manuals,
FAQ and white papers.
Help Customers Help Themselves
Reduce costs by empowering customers to find
the answers they need — online at their
convenience. The Sage SalesLogix Web Customer
Portal puts the same intelligence used by
your support team on your Web site, along
with a powerful search engine that simplifies
the self-service experience. With Sage SalesLogix
Support, customers and employees around the
world can also create and track support tickets online,
anytime. |
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Share Information with Sales and Marketing |
| A record of every support interaction is stored within
each customer’s account history in Sage SalesLogix,
so employees from Sales and Marketing to Accounting
and Finance can share a complete view of all account
activity. |
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| So, whether you’re a software company
that meticulously tracks bugs and feature requests, or
an appliance manufacturer concerned with efficiently
managing RMAs, your support team will have the resources
it needs to quickly resolve issues and build lasting
and profitable customer relationships. |
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| Sage SalesLogix
Customer Service & Support Datasheet (PDF 720 kb) |
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Get More Info
Talk to a Sage SalesLogix representative to see if Sage SalesLogix
is right for you.
Please call us at (949) 583-9500 x2500 or email us at
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List |
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