SageCRM White Papers

GForces: Driving Sales in the Automotive Industry
The UK's most successful digital marketer for car dealerships relies on Sugar. Looking for cost savings over their Saleforce.com solution, GForces sales manager Chris Laird decided to try Sugar's free 30-day trial. He was hoping to find a more flex....
2 Page (287 kb) | SugarCRM

Sugar Professional Goes Beyond ROI at Advanced Glazings Ltd.
Advanced Glazings Ltd. is on the cutting edge of sustainable energy technology.
2 Page (491 kb) | SugarCRM

The 10-Step Guide to Buying the Right CRM Solution
Buying a CRM solution requires a process different from the typical IT purchase procedure. Because CRM connects to all aspects of the organization, organizations must understand not only the products and vendors available to them but the way their ow....
14 Page (547 kb) | SugarCRM, Inc.

Buyer's Guide: Innovations in CRM
This buyer's guide will show what CRM vendors are doing to diferentiate themselves from the competition through innovation. We will first describe some of the major innovations in the CRM space (e.g., cloud computing, social media and collaboration t....
60 Page (1.03 mb) | Technology Evaluation Centers Inc.

Hitting Your Numbers - Creating Sales Excellence with Commercial Open Source CRM
SugarCRM is based on commercial open source software, which gives the product a variety of benefts above and beyond proprietary CRM products from different providers.
8 Page (1.10 mb) | SugarCRM

Grow Your Business, Not Your Support Costs
Creating a cost-effective, multi-channel support operation with SugarCRM. Supporting customers is a necessary part of doing business in today’s world. And the ubiquity of the internet means customers wish to seek support via multiple methods. Fortuna....
6 Page (865 kb) | SugarCRM

Selling Power Streamlining Sales Processing to Boost Performance
Five best practices for optimizing the sales pipeline. When chosen wisely and used appropriately,technology can have a positive impact on both the management of the sales process and theresults of managing the sales effort more efficiently.
3 Page (202 kb) | Henry Canaday

Leveraging the 360 Degree Customer View to Maximize Up-Sell and Cross-Sell Potential
This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability.
26 Page (655 kb) | Peter Ostrow, Aberdeen Group

An Introduction to CRM
How do you get started with CRM? First, understand what CRM can do, and next, be prepared to analyze your organization’s strengths and weaknesses so that you can identify areas of opportunity that you can leverage using a CRM system. This paper will ....
5 Page (900 kb) | Chris Bucholtz, CRM Outsiders

Five Touch Points with SugarCRM
Moving forward, open source will be the vehicle by which the next generation of SaaS platforms will deliver their results. This will provide significant opportunities for vendors and users to lower their total cost of ownership and increase return on....
6 Page (437 kb) | SugarCRM

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