Warehouse Automation Changes

Effective April 1, 2010, there will be several important changes regarding the Sage MAS 500 Warehouse Automation module that you should be aware of.

The Sage MAS 500 Warehouse Automation and LabelXpert solutions have always been developed by Scanco, and marketed and sold by Sage under an OEM agreement (similar to common private label business practices). The agreement with Scanco is scheduled to end on March 31, 2010, resulting in several changes.

Given Scanco’s extensive product knowledge as the developer of Warehouse Automation and LabelXpert, we expect this to be a smooth transition, and many things will remain the same, such as:

• No interruption in product usage
• Warehouse Automation and LabelXpert products will continue to be available (from Scanco instead of Sage)
• No change to product pricing
• Customer support will continue without interruption
• No change to support hours (9:00 AM – 8:00 PM Eastern Time)
• Scanco will continue all product development and updates

CHANGES STARTING APRIL 1, 2010

Several changes will take place starting April 1, 2010.

SUPPORT CONTACT – Customers with existing support contracts will continue to be supported by Scanco without interruption. For plans expiring after March 31, 2010, Scanco will process renewals of support plans for Warehouse Automation and LabelXpert modules. Scanco offers one support plan that includes unlimited support cases, priced at 20% of list price.

Sage will continue resolving any existing Warehouse Automation support cases opened by March 31, 2010. Any new support cases starting April 1, 2010 should be directed to Scanco. Scanco’s hours of support operation will be the same as Sage (9:00 AM – 8:00 PM Eastern Time).

Scanco Support: 877-722-6261 or support@scanco.com.

PRODUCT NAME – In the future, the Warehouse Automation solution will be referred to as: Scanco Warehouse Automation for Sage MAS 500. Product information is available on Scanco’s web site at www.scanco.com or on Blytheco's website.

PRODUCT DISTRIBUTION AND INSTALLATION – Warehouse Automation is already included on the Sage MAS 500 v7.3 product DVD, and may be installed from the v7.3 DVD. The next release of Sage MAS 500 v7.4 (mid-2011) will not include Warehouse Automation or LabelXpert, and Scanco will distribute versions that are compatible with v7.4.

Scanco will distribute all product updates and hot fixes for Warehouse Automation and LabelXpert starting April 1, 2010 (future Sage MAS 500 Product Updates will not include Warehouse Automation).

LICENSING AND REGISTRATION – In the short term, Sage will continue to issue license keys to unlock Warehouse Automation. Scanco is working on new licensing capabilities that will allow them to control licensing of their products. Details will be announced when the new Scanco licensing program is available.

We expect this to be a smooth transition, with no interruption to your program usage or support. If you have any questions or concerns about this transition, please contact us! Send us an email, or give us a call at 800.455.1368, extension 2500.