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Blytheco Home | Sage Software | Sage MAS 90 & 200 | Support Plans
Sage MAS 90 • Sage MAS 200 Support Plans: |
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| Need
Support Now? Request MAS 90 MAS 200 Support |
| Purchase/Renew/Upgrade a Plan? Support Plan Inquiry |
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We
strongly recommend that all of our clients
annually renew their Sage Basic Maintenance (a.k.a. Subscription)
Plan annually. Sage Software offers
three
types of annual ClientCare Plans designed
to fit today's widely varying business
needs. To
purchase a Sage Support Plan, click on
one of the "Inquiry" buttons
below. If you have questions, contact
our Sales Department at (949) 583-9500,
ext. 130 or by email:
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Plan Features
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Subscription
Plan |
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Maintenance
Releases |
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Product
Upgrades |
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On-Line
Support Database |
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E-Mail,
Fax Support |
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Initial
Cases Available |
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Unlimited |
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Number
of Contacts |
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Guaranteed
Response Time |
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1
hour |
FREE
General Ledger CBT |
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500 Personalized Checks
& Envelopes |
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15%
Discount on future add-on
modules* |
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Maintenance
Plan (a.k.a. Subscription
Plan) |
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Price— quoted depending on modules
in your system. ›
Request
Quote |
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By
maintaining
a
current
Subscription
plan
you
will
maximize
your
investment
in
Sage
software
(you
automatically
received
plan
membership
for
one
year
with
your
initial
software
purchase).
Most
customers
find
that
gaining
access
to
the
award-winning
Sage
Online
Customer
Services,
one
component
of
the
plans,
is
worth
the
competitive price
of
renewal
alone.
Although
this
plan
doesn't
provide
phone
support,
it
gives
you
peace
of
mind
with
numerous
benefits
including: |
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Software
Maintenance |
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Product
enhancements
from
their
development
team.
Take
advantage
of
additions
and
enhancements
or
fixes
that
make
your
job
easier. |
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Unlimited
access
to
Sage
Online
Customer
Services
(SOCS),
the
award
winning
online
support
system.
SOCS
helps
make
your
job
easier
by
providing
access
to
the
same
database
our
technical
support
experts'
use. |
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Downloadable
program
updates
and
fixes,
minor
enhancements,
discussion
forums,
chat,
e-mail
and
more. |
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Free
or
discounted
upgrades
to
your
current
modules
as
they
are
released.
You'll
always
have
the
latest,
most
current
version
of
your
software. |
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A
10%-20%
discount
on
Sage
compatible
checks
and
forms. |
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Sage
Online
Customer
Support
(SOCS)
As
a
ClientCare
member
you
will
have
unlimited,
24-hour-a-day
access
to
SOCS,
Sage's
online
support
services.
This
valuable
section
on
Sage's
Web
site
contains
the
very
same
knowledgebase
used
by
their
in-house
software
analysts
while
providing
phone
support
and
is
updated
on
an
ongoing
basis.
SOCS
also
boasts: |
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SageTalk
Discussion
Forums -
These
online
discussion
groups
join |
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customers
with
Sage
support
staff
and
other
Sage
customers.
You
can
get
valuable
ideas
and
tips
on
how
to
make
better
use
of
your
Sage
software. |
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Chat -
Interact
one-on-one
with
other
Sage
customers
and
discuss
ways
to expand
your
Sage
software
and
further
improve
its
power. |
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Proactive
e-mail
notifications -
Sign
up
for
their
e-mail
service
and
you'll |
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receive
technical
bulletins,
program
updates
and
product
fixes
that
will
help
maintain
the
reliability
and
efficiency
of
your
software. |
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Product
update
downloads -
With
an
active
ClientCare
Plan,
you'll
also
be |
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able
to
download
product
updates,
further
increasing
the
value
and
power
of
your
software. |
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Technical
Reference
and
Support
Guide
(TRSG)
This
helpful
CD-ROM
and
online
reference
tool
provides
software
updates
and
support
information.
It's
used
by
tens
of
thousands
of
Sage's
customers
worldwide. |
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Sage
Silver
Phone
Support
Plan |
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$1500/Year |
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Sage
Silver
support
plan
will
put
you
in
direct
contact
with
one
of
their
technical
experts.
Best
of
all,
in
almost
every
case
involving
a
new
issue,
you'll
receive
immediate
assistance
from
a
qualified
software
support
analyst.
That
means
you'll
almost
never
have
to
leave
a
message
and
wait
for someone
to
call
you
back.
To
purchase
a
Silver
Phone
Support
Plan
you
must
have
a
current
Subscription
plan.
The
Silver
Support
Plan
is
Sage's
base-level
phone
support
plan
and
fits
the
needs
of
companies
who
place
moderate
demands
on
their
accounting
system.
Silver
Plan
members receive
unlimited
cases,
access
to
a
toll-free
telephone
number
and
a
guaranteed
1-business
day
response
time*. |
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Silver
Support
Plan
Features |
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Unlimited
cases |
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Toll-free
telephone
number |
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Guaranteed
1-business
day (24 hour) response
time*. |
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*Phone
support guarantee
limited to phone
support hours
and backed by
a $25 credit remedy.
Please note that
the guarantee
is a "response"
guarantee, not
a time frame for
a solution. |
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Sage
Gold Phone
Support
Plan |
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$2400/Year |
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Sage
Gold
support
plan
will
put
you
in
direct
contact
with
one
of
their
technical
experts.
Best
of
all,
in
almost
every
case
involving
a
new
issue,
you'll
receive
immediate
assistance
from
a
qualified
software
support
analyst.
That
means
you'll
almost
never
have
to
leave
a
message
and
wait
for someone to
call
you
back.
To
purchase
a
Gold
Phone
Support
Plan
you
must
have
a
current
Subscription
plan.
The
Gold
Support
Plan
is
the
total
support
solution
for
customers
who
demand
a
high
degree
of
direct
interaction
with
the
Sage
support
team.
As
a
Gold
Plan
member,
you'll
receive
unlimited
use
of
Sage
phone
support,
a
guaranteed
one
hour
response
time*
and
access
to
a
special
priority toll-free
phone
number. |
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Gold
Support
Plan
Features |
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Unlimited
Sage
Phone
support |
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Special
priority
toll-free
telephone
number |
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Guaranteed
1-hour
response
time*. |
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Simply
put, it's the
best way to ensure
all your technical
questions are
solved quickly
and efficiently. |
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*Phone
support guarantee
limited to phone
support hours
and backed by
a $25 credit remedy.
Please note that
the guarantee
is a "response"
guarantee, not
a time frame for
a solution. |
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To
purchase a Sage Support Plan, click on
one of the "Inquiry" buttons
above. If you have questions, contact
our Sales Department at (949) 583-9500,
ext. 130 or by email:
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| |
 Sage ClientCare Brochure (PDF 56 kb) |
| Brochure on all options for Sage MAS 90 •
Sage MAS 200 Support (PDF 167 kb) |
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| Back
to Sage MAS 90 • Sage MAS 200 Home |
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