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JobOps — Field Service
and Dispatch
For companies that offer repair, maintenance
and warranty services, the JobOps Field
Service and Dispatch software was designed
to help you track the costs and revenue
of your services in detail.
With Field
Service and Dispatch your services departments will
be able to respond faster, have quicker access to
equipment maintenance history, generate preventive
maintenance calls and then be able to dispatch the
appropriate technician using graphical scheduling. |
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What makes the JobOps Field Service and Dispatch so unique is the "dashboard" approach
to generating service tickets. When customers call, the dashboard allows quick
access to the customer information, equipment history, warranty status, service
contract information, typical parts needed for the repair, location of the equipment,
what technicians are available and which technicians have the necessary parts
available on their truck.
For improved communications, integration with the Microsoft Outlook® sends
service ticket information by e-mail to the technician providing them with full
details of the call and lets the customer know that a technician has been assigned.
Also updated with the service ticket details is the technician's calendar in
Microsoft Outlook®. With Pocket PC or Palm technology, your field technicians
have real time updates in the field.
All history of past services is also available
including full serial and lot tracking information on any level of components
included in the equipment.
Preventive Maintenance Software
When working to effectively schedule preventative maintenance, software that
offers flexibility and control is key. JobOps provides that flexibility and control.
Preventive maintenance service tickets are generated by Field Service and Dispatch
on the required service dates to ensure that your customers receive their contracted
services on-time.
Service billing in Field Service and Dispatch is designed to
process invoicing quickly, but still provide for the unique requirements of service
calls and repair detail. Customer contracts may cover parts and labor, fixed
billing or time and material coverage while allowing for overrides to standard
coverage for services beyond the scope of the service contract. These exceptions
are easily entered to quickly create invoices allowing you collect your services
revenue as soon as possible.
In the service industry, speed and service are what
keep customers happy. Being able to track costs against the revenue of your services
and contracts is what keeps you in business and making a profit.
With the JobOps
Field Service and Dispatch, accomplishing both has become much easier.
JobOps Field Service and Dispatch allows you to deliver timely services that
drive profits and minimize overhead: |
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Quick service ticket creation |
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Drag ‘n drop dispatch board |
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Customer contracts, equipment history and
warranty tracking |
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Automatic generation of preventative maintenance
orders |
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Track costs against contracts |
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Outlook integration |
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Dashboard billing |
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 JobOps
- Field Service and Dispatch - 2 page brochure
(PDF 319 kb) |
| JobOps
- 2 page brochure (PDF 174 kb) |
| JobOps
- 8 page overview brochure (PDF 1,402 kb) |
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| Back to Vertical
Solutions for Sage MAS 90 / MAS 200 |
| Back to MAS
90 / MAS 200 home page |
| Questions? Please call us at (949) 583-9500 x130 or email us at
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