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Customer Service |
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The Customer Service department is an example of where the right
technology and approach can convert an expense to your business
into a potential profit center. With this in mind, CRM gives your
customer service staff the tools they need to: engage fully with your
customers, effectively manage and resolve their issues, and develop
lasting and beneficial relationships with them.
Extended Enterprise Suite supports your customer service
department in the following ways:
With CRM...
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- Your customer-facing staff has all the tools at hand to increase
customer loyalty by providing a consistent high-quality
experience, regardless of location or channel.
- Agent effectiveness and operational efficiency are improved as a
single customer record is created across multiple service channels
- Staff has secure, instant access to all relevant customer
information such as orders, call and transaction history, e-mail,
and documents sent—resulting in fast resolution of customer
inquiries or issues.
- Integrating CRM with Financials and Distribution will allow your
staff access to vital financial and stock information. For example,
they can check the credit status of a customer before placing
an order, ascertain how much stock is in the warehouse, and
determine the buying patterns of your customers at glance.
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 Extended Enterprise Vision White Paper |
| Sage MAS 90 and 200 Extended Enterprise Suite Product Overview (PDF 468
kb) |
| Sage MAS 90 and 200 Extended Enterprise Suite Version 1.3 Pre-Release Guide (PDF 445
kb) |
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| Questions? Please call us at (949) 583-9500 x2500 or email us at
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