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Sage MAS 500 Certified Support Plans

Comprehensive brochure on all Sage MAS 500 Support Plans (PDF 68 kb)
Purchase, Renew or Upgrade a Support Plan

We strongly recommend that all of our clients annually renew their Basic Subscription Plan with Sage. Sage Software offers three types of annual ClientCare Plans designed to fit today's widely varying business needs:

 

 Plan Features

Subscription Plan

 Maintenance Releases

 Product Upgrades

 On-Line Support Database

 E-Mail, Fax Support

 

 Post-installation Support

 

Unlimited

Unlimited

 Initial Cases Available

   

20

Unlimited

 Number of Contacts

  

2

3

 Guaranteed Response Time

 

24 hours

1 hour

 
Maintenance Plan (a.k.a. Subscription Plan)
 

Pricing—16% of Product List Price per year

By maintaining a current Subscription plan you will maximize your investment in Sage software (you automatically received plan membership for one year with your initial software purchase). Most customers find that gaining access to the award-winning Sage Online Customer Services, one component of the plans, is worth the competitive price of renewal alone. Although this plan doesn't provide phone support, it gives you peace of mind with numerous benefits including:

 

Software Maintenance

 

Product enhancements from their development team. Take advantage of additions and enhancements or fixes that make your job easier.

Unlimited access to Sage Online Customer Services (SOCS), the award winning online support system. SOCS helps make your job easier by providing access to the same database our technical support experts' use.

Downloadable program updates and fixes, minor enhancements, discussion forums, chat, e-mail and more.

Free or discounted upgrades to your current modules as they are released. You'll always have the latest, most current version of your software.

A 10%-20% discount on Sage compatible checks and forms.

   
 

Sage Online Customer Support (SOCS)
As a ClientCare member you will have unlimited, 24-hour-a-day access to SOCS, Sage's online support services. This valuable section on Sage's Web site contains the very same knowledgebase used by their in-house software analysts while providing phone support and is updated on an ongoing basis. SOCS also boasts:

 
   

SageTalk Discussion Forums - These online discussion groups join

 

customers with Sage support staff and other Sage customers. You can get valuable ideas and tips on how to make better use of your Sage software.

Chat - Interact one-on-one with other Sage customers and discuss ways to

 

expand your Sage software and further improve its power.

Proactive e-mail notifications - Sign up for their e-mail service and you'll

 

receive technical bulletins, program updates and product fixes that will help maintain the reliability and efficiency of your software.

Product update downloads - With an active ClientCare Plan, you'll also be

able to download product updates, further increasing the value and power of your software.

   
 

Technical Reference and Support Guide (TRSG)
This helpful CD-ROM and online reference tool provides software updates and support information. It's used by tens of thousands of Sage's customers worldwide.

 

Sage Silver Phone Support Plan

 

Pricing: 20% of Product List Price per year

 

Sage Silver support plan will put you in direct contact with one of their technical experts. Best of all, in almost every case involving a new issue, you'll receive immediate assistance from a qualified software support analyst. That means you'll almost never have to leave a message and wait for someone to call you back. To purchase a Silver Phone Support Plan you must have a current Subscription plan.

The Silver Support Plan is Best's base-level phone support plan and fits the needs of companies who place moderate demands on their accounting system. Silver Plan members receive 20 cases per year, access to a toll-free telephone number and a guaranteed 1-business day response time*.

 

Silver Support Plan Features

 

20 cases per year

toll-free telephone number

Guaranteed 1-business day response time*.

   

*Phone support guarantee limited to phone support hours and backed by a $25 credit remedy. Please note that the guarantee is a "response" guarantee, not a time frame for a solution.

 
Sage Gold Phone Support Plan
 

Pricing: 30% of Product List Price per year

 

Sage Gold support plan will put you in direct contact with one of their technical experts. Best of all, in almost every case involving a new issue, you'll receive immediate assistance from a qualified software support analyst. That means you'll almost never have to leave a message and wait for someone to call you back. To purchase a Gold Phone Support Plan you must have a current Subscription plan.


The Gold Support Plan is the total support solution for customers who demand a high degree of direct interaction with the Sage support team. As a Gold Plan member, you'll receive unlimited use of Sage phone support, a guaranteed one hour response time* and access to a special priority toll-free phone number.

 

Gold Support Plan Features:

 

Unlimited Sage Phone support

Special priority toll-free telephone number

Guaranteed 1-hour response time*.

   

Simply put, it's the best way to ensure all your technical questions are solved quickly and efficiently.

 

*Phone support guarantee limited to phone support hours and backed by a $25 credit remedy. Please note that the guarantee is a "response" guarantee, not a time frame for a solution.

 

Questions about support plans? Contact us at (949) 583-9500, ext. 130 or by email:

 

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