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Blytheco Home | Sage Software | Sage MAS 500 | Support Plans
Sage MAS 500 Certified Support Plans |
| Comprehensive brochure on all Sage MAS 500 Support Plans (PDF
68 kb) |
| Purchase, Renew or Upgrade a Support Plan |
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We strongly recommend
that all of our clients annually renew their Basic Subscription
Plan with Sage. Sage Software offers three types of annual ClientCare
Plans designed to fit today's widely varying business needs: |
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Plan
Features
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Subscription
Plan |
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Maintenance
Releases |
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Product
Upgrades |
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On-Line
Support Database |
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E-Mail,
Fax Support |
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Post-installation
Support |
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Initial Cases
Available |
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20 |
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Number of Contacts |
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Guaranteed
Response Time |
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1
hour |
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| Maintenance
Plan (a.k.a. Subscription Plan) |
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Pricing—16%
of Product List Price per year |
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By maintaining a current Subscription
plan you will maximize your investment in Sage
software (you automatically received plan membership
for one year with your initial software purchase).
Most customers find that gaining access to the
award-winning Sage Online Customer Services, one
component of the plans, is worth the competitive
price of renewal alone. Although this plan doesn't
provide phone support, it gives you peace of mind
with numerous benefits including: |
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Software Maintenance |
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Product
enhancements from their development team.
Take advantage of additions and enhancements
or fixes that make your job easier. |
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Unlimited
access to Sage Online Customer Services
(SOCS), the award winning online support
system. SOCS helps make your job easier
by providing access to the same database
our technical support experts' use. |
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Downloadable
program updates and fixes, minor enhancements,
discussion forums, chat, e-mail and more. |
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Free or
discounted upgrades to your current modules
as they are released. You'll always have
the latest, most current version of your
software. |
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A 10%-20%
discount on Sage compatible checks and forms. |
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Sage
Online Customer Support (SOCS)
As a ClientCare member you will have unlimited,
24-hour-a-day access to SOCS, Sage's online support
services. This valuable section on Sage's Web
site contains the very same knowledgebase used
by their in-house software analysts while providing
phone support and is updated on an ongoing basis.
SOCS also boasts: |
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SageTalk
Discussion Forums - These online discussion
groups join |
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customers
with Sage support staff and other Sage customers.
You can get valuable ideas and tips on how
to make better use of your Sage software. |
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Chat - Interact one-on-one with other Sage customers
and discuss ways to |
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expand your
Sage software and further improve its power. |
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Proactive
e-mail notifications - Sign up for their
e-mail service and you'll |
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receive
technical bulletins, program updates and
product fixes that will help maintain the
reliability and efficiency of your software. |
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Product
update downloads - With an active ClientCare
Plan, you'll also be |
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able to
download product updates, further increasing
the value and power of your software. |
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Technical
Reference and Support Guide (TRSG)
This helpful CD-ROM and online reference tool
provides software updates and support information.
It's used by tens of thousands of Sage's customers
worldwide. |
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Sage
Silver Phone Support Plan |
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Pricing: 20% of Product
List Price per year |
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Sage Silver support plan will
put you in direct contact with one of their technical
experts. Best of all, in almost every case involving
a new issue, you'll receive immediate assistance
from a qualified software support analyst. That
means you'll almost never have to leave a message
and wait for someone to call you back. To purchase
a Silver Phone Support Plan you must have a current
Subscription plan.
The Silver Support Plan is Best's
base-level phone support plan and fits the
needs of companies who place moderate demands
on their accounting system. Silver Plan members
receive 20 cases per year, access to a toll-free
telephone number and a guaranteed 1-business
day response time*. |
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Silver Support
Plan Features |
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20 cases
per year |
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toll-free
telephone number |
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Guaranteed
1-business day response time*. |
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*Phone support guarantee
limited to phone support hours and backed by a $25 credit
remedy. Please note that the guarantee is a "response"
guarantee, not a time frame for a solution. |
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| Sage
Gold Phone Support Plan |
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Pricing: 30% of Product
List Price per year |
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Sage Gold support plan will put
you in direct contact with one of their technical
experts. Best of all, in almost every case involving
a new issue, you'll receive immediate assistance
from a qualified software support analyst. That
means you'll almost never have to leave a message
and wait for someone to call you back. To purchase
a Gold Phone Support Plan you must have a current
Subscription plan.
The Gold Support Plan is the total support solution
for customers who demand a high degree of direct
interaction with the Sage support team. As a Gold
Plan member, you'll receive unlimited use of Sage
phone support, a guaranteed one hour response
time* and access to a special priority toll-free
phone number.
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Gold Support
Plan Features: |
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Unlimited
Sage Phone support |
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Special
priority toll-free telephone number |
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Guaranteed
1-hour response time*. |
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Simply put, it's the best way to
ensure all your technical questions are solved quickly
and efficiently. |
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*Phone support guarantee
limited to phone support hours and backed by a $25 credit
remedy. Please note that the guarantee is a "response"
guarantee, not a time frame for a solution. |
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Questions about support plans? Contact us at (949) 583-9500,
ext. 130 or by email:
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