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Blytheco Home | Sage Software | MAS 500 | Enhancements | SO Enhancements | SM-Plus - Service Management
SM-Plus
- Service Management for Sage MAS 500
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Service
Management Plus (SM-Plus™), the exclusive
service management solutions seamlessly integrated
with MAS 500, manages warranty tracking, incident
reporting, resource scheduling, service repair
orders, expense tracking/reconciliation, and service
contracts. Core functionality of SM-Plus™ also
meets internal enterprise asset management (EAM)
requirements such as plant, fleet, facility and
preventative maintenance.
The right service management
system will help your customer service personnel
respond quicker, make better decisions, utilize
resources more effectively and build knowledge
to speed future decision-making. SM-Plus™ acts
as a delivery mechanism for your products and services
to help improve efficiencies and ultimately increase
corporate value and stakeholder wealth.
Key Features:
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| Feature |
Benefit |
| Call
Center & Incident Tracking |
Allows customer
service representatives to track
and manage customer inquiries, offer
front-line support and obtain information
about a problem or issue. |
| Equipment / Configuration
Management |
Provides detailed "as-built" and "as-repaired" BOM
configuration for serialized equipment,
including subcomponents. |
| Resource
Scheduling & Dispatch |
Helps you match
technician skills with job requirements
and provides total visibility of
available partners and material capacity
for better resource utilization. |
| Field Service |
Supports full field service processes
from scheduling & dispatch through
repair & customer invoicing and
reporting. |
| Depot
Repair |
Provides flexible
service center support with visibility
of products from the time they arrive
to the time they leave so you can
meet the demands of your customers. |
| Service Contracts |
Flexible contract administration
allows you to tailor your contract
options to meet a variety of customer
needs including billing options,
rentals, special rates, automatic
renewals and more. |
| Warranty
Tracking |
Gain complete visibility
into product warranty information
including a complete history of all
add-ons and replacement parts made
over time from a single screen. |
| Expense Reconciliation & Reimbursement |
Allows technicians to enter time
and related expenses on a work order
via the simple unified time entry
screen or via a web portal using
the SM-Plus Web Employee Portal. |
| Internal
Assets |
Manage preventive
maintenance and repair of your internal
machines, workstations, calibration
equipment, service vehicle fleets,
etc. to ensure uptime and reduce
costs. |
| Inventory Management |
Ensure that the right parts are available
at the right time to avoid costly
repeat service calls and ensure customer
satisfaction. |
| Financials |
Consolidate, integrate
and analyze all your financial information
so you can track business success
now and in the future with built-in
AP/AR & GL, budgeting, forecasting,
and multi-site/currency support. |
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Optional Modules |
| Feature |
Benefit |
| SM-Plus
Mobile |
Allows field-based personnel
to perform specific functions
and have access to important
information without a connection
to the SM-Plus base system. |
| SM-Plus
Web |
(Customer,
Employee and Dealer Portal options)
- provides secure Internet-based
access to critical processes
and information including online
parts orders, warranty registration
and claims and time & material
entry for remote employees. |
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| Questions? Please call us at (949) 583-9500 x2500 or email us at
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SM-Plus
for MAS 500 Brochure (PDF 431 kb)
