|
|
|
Blytheco Home | Sage Software | MAS 500 | Modules | CRM | SalesLogix Support
SalesLogix Support —
Sage MAS 500 |
Sales and Marketing deliver customers to your business,
but your Customer Support department keeps
them with
you for the long haul. With the costs of acquiring new
customers 5 to 10 times higher
than retaining existing
customers, support solutions designed to help foster
lasting relationships with
your customers have a
tremendous impact on the bottom line.
To deliver beyond your customers’ expectations and
exceed your support department’s performance
goals,
service professionals must be able to resolve issues quickly
and effectively. Sage CRM SalesLogix
Support provides the
advanced issue tracking
and resolution tools as well as
access to relevant
customer data—including products
purchased, ticket and
defect history, and maintenance
contract
status—needed to maximize the effectiveness of
each interaction with your customers.
Sage CRM SalesLogix Support also provides powerful self-
service support solutions through the Web,
reducing transaction costs and allowing your customers around the world to get the support they
need, how and when they need it. |
 |
|
|
| |
Features: |
|
Access detailed information about the customers your department supports |
|
View ticket assignments, priority weightings, and notification requests |
|
Link attachments and comments to records for historical reference |
|
Automatically assign tickets to the appropriate resource based on area of expertise |
|
Manage multiple contract types—per incident, time period, or dollar amount |
|
“Punch-in” and “Punch Out” to track time spent on individual support issues |
|
Perform an advanced keyword search of any Sage CRM SalesLogix table or shared network
directory |
|
Reference prior tickets, attachments, standard problems and resolutions, activities, and
notes/history |
|
Search reference materials such as online manuals, FAQs, or white papers |
|
Scan search results efficiently with advanced filtering, scoring, sorting, and preview capabilities |
|
Populate resolutions automatically into service tickets—with one click |
|
Track defect details including ID#, type, severity, priority, status, and description |
|
| |
Overview: |
|
Account and Contact Management |
|
Ticket Management |
|
Support Contract Management |
|
SpeedSearch / Knowledge Base |
|
Defect Tracking |
|
Return Material Authorizations (RMA) |
|
Standard Problems and Resolutions |
|
Procedures |
|
Product Tracking |
|
Sales and Support Integration |
|
Reporting |
|
Lookups and Groups |
|
Notification and Alerts |
|
Web Customer Portal |
|
| |
|
 SalesLogix Support- printable download of this page (PDF 115 kb) |
| |
| Modules Overview List |
| Customer Relationship Mangement
Modules |
| Questions? Please call us at (949) 583-9500 x2500 or email us at
|
|
|
|
