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Return Merchandise Authorization Module

To stay competitive, virtually every company needs to process customer returns. As today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge. The Sage MAS 500
ERP Sales Order module includes advanced tools to manage customer returns. It also includes a formalized Return Merchandise Authorization process to help companies implement return and replacement policies with ease.

Built-in return features make it easy to process returns. You can determine which bins to place returned items into, restrict returns to valid lot and serial numbers, optionally charge restocking fees, issue replacement items, or credit customer accounts. RMA and returns processing gives you an accurate record of items shipped before returns are received, and one more opportunity to build 100% customer satisfaction.

RMAs can be emailed to customers and documents can be printed to alert warehouse personnel of pending returns. After the goods are received and inspected, they can be returned to inventory, scrapped, returned to the vendor, or repaired. Further, RMA processing is flexible, allowing you to determine whether or not non-inventory items can be returned; how to calculate freight, discounts, and commissions; and whether or not you want to track RMA expiration dates or charge restocking fees. You can also set parameters to allow full or partial returns of kits and kit components.

Advanced reporting and analysis tools make it easy to quickly find the status of a return and to determine which returns have not been received or processed. Sage MAS 500 allows you implement an end-to-end returns management solution so you can offer provide unparalleled customer service.

	Features:
	An RMA document can be created to define items and quantities that are approved for returns to a company warehouse.
	RMAs may include lines for items originally shipped from more than one warehouse.
	You can create RMAs or RMA lines that are not linked to a sales order shipment.
	If the first line added to an RMA is linked to a sales order shipment having other than home currency, the currency and rate are taken from this sales order shipment and applied to the RMA.
	All items can also be returned to one bin at the header level if, for example, company policy dictates that all items be inspected after receipt.
	Returns can be restricted to valid lot and serial numbers.
	Enable the partial return of kit components.
	You can determine if drop shipped, expired, or discontinued items are allowed to be returned.
	Returns for non-Inventory items are supported.
	Process and track shipments of replacement items sent to customers for returns.
	Optionally issue credit memos for returned items.
	Returned items can be received into inventory, repaired (using the Sage MAS 500 manufacturing modules), and returned to the customer.