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Infor Acquires Saleslogix from Swiftpage

Saleslogix will now be known as "Infor CRM". What does this mean to you?

Q:Infor just purchased Saleslogix from Swiftpage who just purchased it from Sage. What’s up with that?

We think there are a couple of things at play here. Swiftpage may want to trim down product lines to specialize in a small-business offering. It’s hard for a company to focus on both the small business market (where Swiftpage offers ACT! contact management) and the larger company that Saleslogix typically fits well. Infor needed to fill out it’s set of “CloudSuite” apps with a proven cloud CRM offering, and Saleslogix fit the bill.

Q:Who can I call for support for my Saleslogix system?
You can get resource support and assistance directly from Infor (for phone/email “help-desk” related items) or Blytheco (for process questions, user training, customizations, setup challenges) – nothing has changed in this respect.

Q: Does Blytheco still support Saleslogix?
Yes. Saleslogix is still a key pillar in Blytheco’s CRM commitment, and our commitment to you remains unchanged. Contact Saleslogix support.

Q: Who is Infor?
Infor is a leading provider of business application software serving more than 70,000 customers across more than 200 countries.

Infor Saleslogix Acquisition Questions and Answers
Message from Charles Phillips, CEO Infor
Top Ten Reasons to choose Infor CRM


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Excerpts from the press release:

Infor Enters Cloud CRM Market with Agreement to Acquire Saleslogix

Saleslogix SaaS CRM Will Enhance Value for Infor Customers by Adding Strong Sales and Service Functionality to Infor's Industry CloudSuites

NEW YORK - Aug 14, 2014

Infor, a leading provider of business application software and cloud services serving more than 70,000 customers, today announced that it has entered into an agreement to purchase the assets of Saleslogix, a leading provider of SaaS customer relationship management (CRM) software.

Saleslogix CRM will become Infor CRM, establishing Infor's position as a leader in the cloud-based CRM market, and adding strong sales and service functionality to Infor CloudSuiteTM, the first group of industry-specific application suites available on Amazon Web Services' (AWS) cloud. Infor plans a major investment in the product, including increased scalability, refreshed user interface with Infor's leading UX designers in New York, and added industry-specific functionality that leverages Infor's deep expertise in industry processes.

More than 1,700 organizations around the world rely on Saleslogix CRM for sales management, marketing, customer service and support, and reporting. Together, Infor and Saleslogix have more than 300 mutual customers.

"CRM systems have typically tracked a small subset of customer, marketing, and sales data. Infor's industry applications have a vast repository of information on a customer's overall interactions derived from deep industry processes we automate and we'll build in context analytics that deliver unique customer insight," said Charles Phillips, CEO of Infor. "Infor can now deliver the first truly end to end demand-to-supply chain, from lead to ship, by integrating marketing and sales processes with supply chain planning, sales and operations planning, and production scheduling in real time."

According to Gartner, the total CRM market revenue worldwide is expected to grow from less than $24 billion in 2014 to more than $42 billion in 2018.1 Infor expects even higher demand for CRM capabilities pre-built into industry suites as more companies seek to take advantage of vast data from across the enterprise in sales and service efforts. With Infor CRM, customers will be able to manage the full customer lifecycle in one environment, accessing relevant ERP data to help win customers, manage future sales opportunities, and deliver exceptional customer service.

Infor expects to extend CRM with industry-specific attributes and processes integrated with Infor ERP applications beginning with Infor CRM Automotive, CRM Healthcare, CRM Public Sector, and CRM Manufacturing.

Based in Scottsdale, AZ, Saleslogix was founded in 1998 and employs approximately 105 people. Terms of the deal, which is expected to close in the next several weeks, are not being disclosed.