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Blytheco Enhancement Support

Blytheco provides complete written documentation to the purchaser for all Blytheco Enhancement products.

Enhancement Support Payment Options

	1. Prepaid Annual Phone Support
	Blytheco offers the option to prepay an annual fee to provide ONE YEAR of unlimited telephone Enhancement support.


	2. Hourly Support—Approved Credit
	If your company has read and signed our Billing Policies and completed a Credit Application, support can be provided on an hourly basis at our standard billing rates. All support time will be billed to your company as it is incurred and billed on a semi-monthly basis. Payment terms will be set at net 10 days. (See rates below†)


	3. Hourly Support—Credit Card
	Hourly support is available for all Blytheco Enhancements, as well as for Sage MAS 90. A valid VISA, MasterCard or American Express card is required to obtain hourly support. You may also choose to prepay for the hourly support. (See rates below†)

† Blytheco Support Rates (Does not apply for Prepaid Annual Phone Support)
Minimum charge for phone and remote access support is .25 hours (15 minutes). Remote access charges will be billed at $25 per hour in addition to support charges. When support is being done via phone and remote access, billing will be adjusted to account for both costs. All time to research, duplicate, test or respond to the question is chargeable. You will not be charged for calls related to undocumented features or bugs in any Blytheco Enhancement. Multiple calls regarding a similar topic may be combined into one charge. Blytheco's billing rate is $37.50 - $43.75 per 15 minutes for support and $6.25 per 15 minutes for remote access charges. In the unlikely event that we would need to travel to your facility for onsite help, the travel rate is billed at $75.00/hour round trip.

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West Coast Region: 23161 Mill Creek Dr., Laguna Hills, CA 92653 • East Coast Region: 1100 Johnson Ferry Rd., Suite 450, Atlanta, Georgia 30342
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