| Warranty Tracking |
S&W |
MAS
90 RMA |
Warranty
Period Associated with Item |
Yes |
Yes |
Warranty
based on Days, Weeks, Months, or Years |
Yes |
No |
Warranty
begins on Invoice Date or Ship Date |
No |
Yes |
Report on
Items by Warranty Code |
Yes |
No |
Distinguish
Between Labor and Parts Warranty |
Yes |
No |
Sell Extended
Warranties |
Yes |
No |
At
time of initial sale |
Yes |
No |
As
an add-on at some point in the future |
Yes |
No |
Warranty
Expiration Reporting |
Yes |
Yes |
Change
Warranty during Invoice Data Entry |
No |
Yes |
| Demo/Loaner
Tracking |
S&W |
MAS
90 RMA |
Allow
the issue of a "Loaner" unit |
Yes |
No |
Ship
Demo/Loaner Units to Customers or field staff —
track who has units and where they were shipped |
Yes |
No |
Remove
Demo/Loaner units from available inventory, but don't
post them as "Sold" |
Yes |
No |
Ship Demo/Loaner
Units from "Demo/Loaner Warehouse" |
Yes |
No |
| RMA
Tracking |
S&W |
MAS
90 RMA |
Issue RMA
for one or multiple items |
Yes |
Yes |
Send a "Loaner"
unit to customers while broken unit is being repaired |
Yes |
No |
Process
a Warranty Replacement |
Yes |
Yes |
Process
a Credit Return |
Yes |
Yes |
Issue an
RMA for the Repair and return of equipment |
Yes |
Yes |
Provide
report to warehouse for expected returns |
Yes |
Yes |
Allow shipping
department to receive Returned product |
Yes |
Yes |
Print a
Bar Code Tracking Label for retuned product |
Yes |
No |
Track RMA
Expiration Dates |
Yes |
Yes |
Return
to Vendor for Credit |
No |
Yes |
Return
to Vendor for Replacement |
No |
Yes |
Xpress
Sales Order Entry |
No |
Yes |
| Equipment
Repair |
S&W |
MAS
90 RMA |
Process
a Repair Order |
Yes |
No |
Add Repair
Parts to Service Order |
Yes |
No |
Add Diagnostic
Codes to Service Order |
Yes |
No |
Add Labor
Charges and associated costs to Service Order |
Yes |
No |
Allow Multiple
Items to be serviced on a single Service Order |
Yes |
No |
Track Service
Status by Service Item |
Yes |
No |
Allow Individual Service
Items on a Service Order to be closed, returned to customer,
and billed separately from other Service Items on the
same Service Order |
Yes |
No |
Track Service
Item Status History |
Yes |
No |
Allow individual Service
Items on a Service Order to have separate resolutions
(e.g., one item is returned for credit while another
item on the same order is repaired and returned) |
Yes |
No |
Items closed for billing
can generate an invoice for the repair of the items. |
Yes |
No |
| Returned
Items |
S&W |
MAS
90 RMA |
Items Returned for Warranty
Replacement can generate a Credit Memo |
Yes |
Yes |
Items Returned
for Warranty Replacement can generate an Inventory Transaction
Adjustment Entry |
Yes |
No |
Items returned
for Credit can generate a Credit Memo |
Yes |
Yes |
Items
returned for Credit can generate an Inventory Transaction
Adjustment Entry |
Yes |
No |
Automatic
Restocking Fees |
No |
Yes |
| Reporting |
S&W |
MAS
90 RMA |
Failure
Analysis |
Yes |
No |
Service
Technician Profitability Analysis |
Yes |
No |
Service
History |
Yes |
No |
Customer
Service Activity Analysis |
Yes |
No |
Service
Items owned by customer |
Yes |
No |
Warranty
Expiration Reporting |
Yes |
Yes |
