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Service and Warranty
Management
(Version 3.71) (bcs-swm)
Finally, an enhancement to MAS 90 for manufacturers, distributors,
and repair facilities that need to track warranty and service
history on serialized items. This module is completely integrated
with Sage's General Ledger, Inventory Management, and Sales
Order Processing modules. |
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Service & Warranty
Management has been the leading Depot Repair Center software on
the market for MAS 90 customers since 1991. With features like Warranty
Tracking, unlimited Service History, and Failure Analysis reporting,
it is no wonder that this product has been so popular over the years.
We are proud to announce the availability of version 3.70 which
is fully compatible with MAS 90 version 3.70 and also includes a
number of new features.
Compare Service
& Warranty Management to the new MAS 90 RMA Module |
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New Version 3.71
Feature List |
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Warranty Pricing Table 
New ability to set up warranty pricing by Item or by
Product Line so that, when you sell an item in S/O,
it will prompt to sell an extended warranty, present
the list of optional warranties, and create a misc.
item line for the warranty you choose |
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Out of
Service
When service items are returned through RMA module,
they are properly flagged in the Service Item database
as "out of service" and the customer is changed
to the company-owned customer. |
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Cost Change at Credit
Return
The ability to change cost on incoming items being returned
on Credit Return or Warranty replacement has been added. |
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Loaner
Replacement Pricing
You now have the ability to set price for outgoing loaner
or replacement item. The price defaults to zero, but
you can override it. |
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Full docs and help
files
Documentation and Help Files have been totally rewritten
and are now being shipped with the software. |
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Demo/Loaner
Warehouse Transfer
A new feature has been added to allow demo/loaner items
to be automatically transferred to a different warehouse
when shipped. The old method simply committed them and
left the quantity in the warehouse, which made physical
count a little more difficult. Transferring allows you
to reconcile the demo/loaner report and the demo/loaner
warehouse. |
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Warehouse
Override
The ability to specify target warehouse (on Service
Item) for items returned on credit return or warranty
replacement has been added. Prior versions used the
default to warehouse in assigned in the setup options.
Now you can now override the defaults. |
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Standard
features: |
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Easy access
to information — Service History, Purchase Order
& Sales Information available on a single screen |
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Multiple
Service Items per Service Order |
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Unique Status
for each Service Item on an order — close, bill,
and ship individual service items on an order as they
are completed |
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Track Warranties
and Extended Service Contracts |
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Track
Service History--Service History is stored indefinitely
for a Service Item |
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Issue RMA's
to track return of items |
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Failure Analysis
Reporting |
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Definable
Warranty Codes — Optionally include Labor and/or
Parts in Warranty |
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Track Loaners
and Demo units |
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Warranty Replacements/"Hot
Swaps" |
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Track Service
Technician Productivity |
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Take
a tour of Service and Warranty Management |
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Service
Service & Warranty Management is the only addition to
MAS 90 available for companies that need to issue and track
Return Merchandise Authorizations (RMAs), track product warranties,
process Service Orders, and track service history on items.
Tightly integrated with MAS 90 Service & Warranty Management
was designed with the same look and feel as the other modules,
which minimizes training time and streamlines the product
offering. Serialized items sold through Sales Order Processing
can be automatically set up in the service item file. A service
item is permanently maintained along with any service orders
processed for the item. In addition, when the service item
is set up, it will carry the default warranty code for the
item, as established in Inventory Maintenance. |
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Warranty
Service & Warranty Management was designed with the flexibility
to handle a wide variety of companies: |
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Medical Supply
Distributors and Manufacturers |
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Computer
Dealers and Distributors |
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Electronics
Manufacturers |
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Hardware/Software
Support Companies |
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Depot
Repair Facilities |
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Originally designed to meet
the stringent requirements of the Federal Food & Drug
Administration with regard to tracking ownership and service
history on medical equipment, Service & Warranty Management
retains detailed service history on service items and provides
a variety of analysis reports to aid in tracking failure ratios,
technician productivity, service contract profitability, repair
turn around time, and much, much more In the age of information,
it's easy to get overwhelmed. Service & Warranty Management
was designed to give you the information necessary to take
control of your business-without the mounds of paperwork! |
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Management
Wouldn't it be nice if you could simply hit a couple of keys
on your computer and instantly view all service history on
your customer's widget, even if this customer is not the original
purchaser?
With Service & Warranty Management, simple, intuitive
look-ups allow you to find an item in a variety of ways: serial
number, original purchaser, or current end user. Then the
service history on the item is literally two keystrokes away!
When you create a Service Order, you can
optionally choose to issue a Loaner Item to your customer.
A Sales Order and Picking List is automatically created in
the Sales Order Processing module and you decide if you wantto
charge for the Loaner. The Loaner item is not removed from
inventory, rather it is set aside asbeing out on Demo/Loan
making it unavailable for sale. For Tracking purposes, an
Open Demo/Loaner report has been developed that includes the
item, customer, and contact information. |
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 11
Page Release Notes on Service & Warantee Management Version
3.71 (PDF 170 kb)
Short
printable description of the enhancement. (PDF 394 kb) |
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| Service
& Warranty Management (bcs-swm) |
Price |
Purchase price
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Annual Maintenance
Program
First year is included in the purchase price. Thereafter
it's 15% of product list price annually. |
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Have questions? Call an enhancement specialist
at (949) 583-9500 or email
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