Service and Warranty Management

(Version 3.71) (bcs-swm)

Finally, an enhancement to MAS 90 for manufacturers, distributors, and repair facilities that need to track warranty and service history on serialized items. This module is completely integrated with Sage's General Ledger, Inventory Management, and Sales Order Processing modules.

 

Service & Warranty Management has been the leading Depot Repair Center software on the market for MAS 90 customers since 1991. With features like Warranty Tracking, unlimited Service History, and Failure Analysis reporting, it is no wonder that this product has been so popular over the years. We are proud to announce the availability of version 3.70 which is fully compatible with MAS 90 version 3.70 and also includes a number of new features.

Compare Service & Warranty Management to the new MAS 90 RMA Module

 

New Version 3.71 Feature List

   
 

Warranty Pricing Table 
New ability to set up warranty pricing by Item or by Product Line so that, when you sell an item in S/O, it will prompt to sell an extended warranty, present the list of optional warranties, and create a misc. item line for the warranty you choose

   
 

Out of Service
When service items are returned through RMA module, they are properly flagged in the Service Item database as "out of service" and the customer is changed to the company-owned customer.

 

 

Cost Change at Credit Return
The ability to change cost on incoming items being returned on Credit Return or Warranty replacement has been added.

 

 

Loaner Replacement Pricing
You now have the ability to set price for outgoing loaner or replacement item. The price defaults to zero, but you can override it.

 

 

Full docs and help files
Documentation and Help Files have been totally rewritten and are now being shipped with the software.

 

 

Demo/Loaner Warehouse Transfer
A new feature has been added to allow demo/loaner items to be automatically transferred to a different warehouse when shipped. The old method simply committed them and left the quantity in the warehouse, which made physical count a little more difficult. Transferring allows you to reconcile the demo/loaner report and the demo/loaner warehouse.

 

 

Warehouse Override
The ability to specify target warehouse (on Service Item) for items returned on credit return or warranty replacement has been added. Prior versions used the default to warehouse in assigned in the setup options. Now you can now override the defaults.

 

Standard features:

 

Easy access to information — Service History, Purchase Order & Sales Information available on a single screen

Multiple Service Items per Service Order

Unique Status for each Service Item on an order — close, bill, and ship individual service items on an order as they are completed

Track Warranties and Extended Service Contracts

Track Service History--Service History is stored indefinitely for a Service Item

Issue RMA's to track return of items

Failure Analysis Reporting

Definable Warranty Codes — Optionally include Labor and/or Parts in Warranty

Track Loaners and Demo units

Warranty Replacements/"Hot Swaps"

Track Service Technician Productivity

 

Take a tour of Service and Warranty Management

 

Service
Service & Warranty Management is the only addition to MAS 90 available for companies that need to issue and track Return Merchandise Authorizations (RMAs), track product warranties, process Service Orders, and track service history on items.

Tightly integrated with MAS 90 Service & Warranty Management was designed with the same look and feel as the other modules, which minimizes training time and streamlines the product offering. Serialized items sold through Sales Order Processing can be automatically set up in the service item file. A service item is permanently maintained along with any service orders processed for the item. In addition, when the service item is set up, it will carry the default warranty code for the item, as established in Inventory Maintenance.

 

Warranty
Service & Warranty Management was designed with the flexibility to handle a wide variety of companies:

   

Medical Supply Distributors and Manufacturers

Computer Dealers and Distributors

Electronics Manufacturers

Hardware/Software Support Companies

Depot Repair Facilities

 

Originally designed to meet the stringent requirements of the Federal Food & Drug Administration with regard to tracking ownership and service history on medical equipment, Service & Warranty Management retains detailed service history on service items and provides a variety of analysis reports to aid in tracking failure ratios, technician productivity, service contract profitability, repair turn around time, and much, much more In the age of information, it's easy to get overwhelmed. Service & Warranty Management was designed to give you the information necessary to take control of your business-without the mounds of paperwork!

 

Management
Wouldn't it be nice if you could simply hit a couple of keys on your computer and instantly view all service history on your customer's widget, even if this customer is not the original purchaser?

With Service & Warranty Management, simple, intuitive look-ups allow you to find an item in a variety of ways: serial number, original purchaser, or current end user. Then the service history on the item is literally two keystrokes away!

When you create a Service Order, you can optionally choose to issue a Loaner Item to your customer. A Sales Order and Picking List is automatically created in the Sales Order Processing module and you decide if you wantto charge for the Loaner. The Loaner item is not removed from inventory, rather it is set aside asbeing out on Demo/Loan making it unavailable for sale. For Tracking purposes, an Open Demo/Loaner report has been developed that includes the item, customer, and contact information.

 
      
 
11 Page Release Notes on Service & Warantee Management Version 3.71 (PDF 170 kb)
Short printable description of the enhancement. (PDF 394 kb)
 
Service & Warranty Management (bcs-swm)
Price

Purchase price

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Annual Maintenance Program
First year is included in the purchase price. Thereafter it's 15% of product list price annually.

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Have questions? Call an enhancement specialist at (949) 583-9500 or email .

 
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