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Blytheco Home | Sage Software | BusinessWorks | Pricing and Ordering | Support Plans
Sage's BusinessWorks Support
Plans |
Sage BusinessWorks Subscription and Sage BusinessWorks
Support plans from Sage Software, Inc.,
provide you with access to the technical
information, product upgrades and maintenance
releases you need to keep your software
running smoothly. Blytheco strongly recommends
that all of our clients annually renew
their Sage Software Basic Subscription
Plan annually.
Subscription Plan charges include all
software upgrades for your current platforms
and modules. You no longer pay for separate
upgrades, guaranteeing your ability to
obtain the most up-to-date software versions
available. Sage Software offers three
types of annual ClientCare Plans designed
to fit today's widely varying business
needs: |
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 Sage ClientCare BusinessWorks Support Plan
Brochure (76 kb) |
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Plan Features
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Access
to Sage Online Customer Services |
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Technical
Reference & Support Guide |
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Free
maintenance releases |
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Free
Payroll Tax Table and W-2
Form updates |
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Discounts
on the purchase of Business
forms |
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Discounts
on BusinessWorks upgrade releases |
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10% |
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Toll
free telephone service |
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10
cases per year |
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Unlimited
cases throughout the year |
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Access
to exclusive priority toll
free number |
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1-hour
guaranteed call response |
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Subscription
Plan (a.k.a. Maintenance Plan)
Sage BusinessWorks
—$599/year
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By
maintaining
a
current
Subscription
Plan
you
will
maximize
your
investment
in
Sage
software
(you
automatically
received
Subscription
Plan
membership
for
one
year
with
your
initial
software
purchase).
Most
customers
find
that
gaining
access
to
the
award-winning
Sage
Online
Customer
Services,
one
component
of
the
plan,
is
worth
the
competitive
price
of
renewal
alone.
Although
this
plan
doesn't
provide
phone
support,
it
gives
you
peace
of
mind
with
numerous
benefits including: |
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Software
Maintenance |
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Product
enhancements
from
their
development
team.
Take
advantage
of
additions
and
enhancements
or
fixes
that
make
your
job
easier. |
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Unlimited
access
to
Sage
Online
Customer
Services
(SOCS),
the
award
winning
online
support
system.
SOCS
helps
make
your
job
easier
by
providing
access
to
the
same
database
our
technical
support
experts'
use. |
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Downloadable
program
updates
and
fixes,
minor
enhancements,
discussion
forums,
chat,
e-mail
and
more. |
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Free
or
discounted
upgrades
to
your
current
modules
as
they
are
released.
You'll
always
have
the
latest,
most
current
version
of
your
software. |
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A
10%-20%
discount
on
Sage
compatible
checks
and
forms. |
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Sage
Online
Customer
Support
(SOCS)
As
a
ClientCare
member
you
will
have
unlimited,
24-hour-a-day
access
to
SOCS,
Sage's
online
support
services.
This
valuable
section
on
Sage's
Web
site
contains
the
very
same
knowledgebase
used
by
their
in-house
software
analysts
while
providing
phone
support
and
is
updated
on
an
ongoing
basis.
SOCS
also
boasts: |
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SageTalk
Discussion
Forums -
These
online
discussion
groups
join |
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customers
with
Sage
support
staff
and
other
Sage
customers.
You
can
get
valuable
ideas
and
tips
on
how
to
make
better
use
of
your
Sage
software. |
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Chat -
Interact
one-on-one
with
other
Sage
customers
and
discuss
ways
to |
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expand
your
Sage
software
and
further
improve
its
power. |
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Proactive
e-mail
notifications -
Sign
up
for
their
e-mail
service
and
you'll |
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receive
technical
bulletins,
program
updates
and
product
fixes
that
will
help
maintain
the
reliability
and
efficiency
of
your
software. |
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Product
update
downloads -
With
an
active
ClientCare
Plan,
you'll
also
be |
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able
to
download
product
updates,
further
increasing
the
value
and
power
of
your
software. |
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Technical
Reference
and
Support
Guide
(TRSG)
This
helpful
CD-ROM
and
online
reference
tool
provides
software
updates
and
support
information.
It's
used
by
tens
of
thousands
of
Sage's
customers
worldwide. |
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Sage
Silver Phone
Support Plan
Sage
BusinessWorks
—$899/year (includes
subscription
plan) |
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Sage
Silver support
plan will put
you in direct
contact with
one of their
technical experts.
Best of all,
in almost every
case involving
a new issue,
you'll receive
immediate assistance
from a qualified
software support
analyst. That
means you'll
almost never
have to leave
a message and
wait for someone
to call you back.
To purchase a
Silver Phone
Support Plan
you must have
a current Subscription
plan.
The
Silver
Support
Plan
is
Sage's
base-level
phone
support
plan
and
fits
the
needs
of
companies
who
place
moderate
demands
on
their
accounting
system.
Silver
Plan
members
receive
10
cases
per
year,
access
to
a
toll-free
telephone
number
and
a
guaranteed
1-business
day
response
time*. |
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Silver
Support
Plan
Features |
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10
cases
per
year |
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toll-free
telephone
number |
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Guaranteed
1-business
day
response
time*. |
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*Phone
support guarantee
limited to phone
support hours
and backed by
a $25 credit remedy.
Please note that
the guarantee
is a "response"
guarantee, not
a time frame for
a solution. |
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Sage
Gold Phone
Support Plan
Sage
BusinessWorks
—$1199/year (includes
subscription
plan) |
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Sage Gold support
plan will put you
in direct contact
with one of their
technical experts.
Best of all, in almost
every case involving
a new issue, you'll
receive immediate
assistance from a
qualified software
support analyst.
That means you'll
almost never have
to leave a message
and wait for someone to
call you back. To
purchase a Gold Phone
Support Plan you
must have a current
Subscription plan.
The Gold Support Plan is the total support solution for customers who demand
a high degree of direct interaction with the Sage support team. As a Gold Plan
member, you'll receive unlimited use of Sage phone support, a guaranteed one
hour response time* and access to a special priority toll-free phone number. |
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Gold
Support
Plan
Features |
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Unlimited
Sage
Phone
support |
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Special
priority
toll-free
telephone
number |
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Guaranteed
1-hour
response
time*. |
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Simply
put, it's the
best way to ensure
all your technical
questions are
solved quickly
and efficiently. |
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*Phone
support guarantee
limited to phone
support hours
and backed by
a $25 credit remedy.
Please note that
the guarantee
is a "response"
guarantee, not
a time frame for
a solution. |
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Lapsed
Policies
If a plan has been lapsed for 30 days
or more and the customer desires to renew,
the customer must pay for the “expired”
period plus a 75.00 late fee for Subscription
Plans and a 150.00 late fee for Silver
and Gold Plans. This allows the customers
to pay for enhancements and improvements
made to the software during the period
the customer was not on the plan. The
anniversary date remains the same, and
renewals are always charged in full-year
increments. |
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Questions? Please call us at (949) 583-9500 x130 or email us at
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Success Stories |
| BusinessWorks
Documentation |
| Support
Home page |
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