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BusinessWorks Support Services and FAQs |
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Support Services
Offered
We provide the following telephone, remote-access* and onsite
support for Sage BusinessWorks, hardware, network and Microsoft
products: |
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Phone and Remote Access* |
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Data Import/Export |
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On-site Support |
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Business practices
consulting |
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Software Implementation |
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Training—on site
& ATC Classroom |
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Upgrade Installation |
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Forms/Report Design |
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Hardware/Operating
System |
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*Remote Access
Remote access includes modem access, PCAnywhere, telnet, ftp,
and desktop streaming. These technologies allow us to provide
support directly to your systems without having to travel
to your site. The tims savings will usually offest the cost
of additional instruction time as well as travel time. |
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Billing Rates
Please call our support department for our current technicians
rates at (949) 583-9500 x176 or e-mail us at
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Payment Forms
Accepted
We accept Visa, Mastercard and American Express. Or fill out
our one-page credit application.
 Credit Application (8 kb) |
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Support Billing Policy |
Support is billed on a semi-monthly
basis. Each invoice represents services performed by our employees
through the billing period. Each invoice will include the
date of service, individual performing the work, service description,
additional comments, number of hours, hourly rate, and total
amount billed for all work performed. These invoices will
include billings for travel time, on-site support and training,
phone support, remote-access support, pickup and delivery,
installation, set-up, consultation, research, duplication
of problems, custom programming, system design and system
testing. |
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Questions?
Please call our support department at (949) 583-9500 x176,
or e-mail us at
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Click here to Get support now. |
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