Tips and tricks: Resetting BusinessWorks Gold Users and Tasks

The BusinessWorks Gold Network Status Report may list a user as logged on who is not, or the running tasks list may show a task as running that is not. A stranded user or task can occur for several reasons. Among the most common are the following:

• A user turned the computer off without logging out of BusinessWorks Gold.
• An error occurred that prevented a user from exiting a task properly.
• The user could not successfully complete a print job.
• A terminal server session was closed before the user exited BusinessWorks Gold.

Note: If you are running BusinessWorks Gold in a terminal server environment, please skip to Method 2, below.

A stranded task or user can interfere with performing exclusive operations in BusinessWorks Gold (for example, closing the month, backing up or restoring data, or rebuilding a module) and will need to be cleared. It can also tie up a network license that may prevent another user from accessing BusinessWorks Gold because BusinessWorks Gold believes all licenses are in use. There are two methods for resetting (or clearing) a stranded user or task:

Method 1: (Non-terminal server installations only) Locate and reset the stranded user or the user who launched the stranded task…

1. In BusinessWorks Gold, go to File > Network Status and determine the stranded user and workstation. If on version 4.1 Service Pack 5 or higher, select the print option and email the report to bwtech@bestsoftware.com.
2. Go to that user’s computer and launch BusinessWorks Gold.
3. Enter the user’s ID and password and click Log in.
4. At the BusinessWorks Gold main launcher screen, exit BusinessWorks Gold. Upon exiting BusinessWorks Gold, the stranded task or user should be reset.
5. Launch BusinessWorks Gold and verify that the stranded user or task has been cleared.
   

Method 2: Reset all BusinessWorks Gold tasks and users…

1. Important! Have all users exit BusinessWorks Gold including yourself.
2. Select Start > Programs > BusinessWorks Gold > DBRegister.
3. Click the "Users" button.
4. Click the "Disconnect all Users" button.
5. A warning message displays that you are about to disconnect all users.
6. Click OK. The BusinessWorks Gold users and tasks have been reset. Click OK and then Close to close the DBRegister.
7. Launch BusinessWorks Gold and verify that the stranded user or task has been cleared.

Find more tips and information about BusinessWorks, visit the BusinessWorks Knowledgebase.

For more information or assistance with BusinessWorks, contact Blytheco by email or give us a call at 800.455.1368, extension 2500.