What does this include:
- Development, deployment and analysis of survey’s to your customer base to determine your Net Promoter Score to increase your profitability.
- Set up of NPS scoring with analysis of the key improvement areas to increase the return from your current clients as well as your attraction of new business.
- Internal process changes, documentation and training to improve your customer experience
- Issues tracking to record customer complaints and improve areas that are problematic
Measurement of success:
- NPS improvement
- Profitability increase
Going Social to Build Customer Engagement and Loyalty