Customer Loyalty

What does this include:

  • Development, deployment and analysis of survey’s to your customer base to determine your Net Promoter Score to increase your profitability.
  • Set up of NPS scoring with analysis of the key improvement areas to increase the return from your current clients as well as your attraction of new business.
  • Internal process changes, documentation and training to improve your customer experience
  • Issues tracking to record customer complaints and improve areas that are problematic

Products

  • CRM Products
  • Zoomerang

Measurement of success:

  • NPS improvement
  • Profitability increase
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